Shipping & Returns

SHIPPING RATES: ZappoGame.com charges shipping based on actual UPS rates.

SHIPPING METHODS: Standard shipping is via UPS Ground Residential. Also available UPS Next Day,UPS 2nd Day Air and UPS 3 Day Select.

FREE SHIPPING: Free shipping offer can only be delivery to locations in the 48 Continental United States. This offer is only valid via UPS Ground delivery. 

INTERNATIONAL RATES: International rates are subject to the charges from individual carriers to specific countries. However, packages will be shipped Only by USPS - Priority Mail International®. These will be added to your purchase. You may email for rates prior to purchase if you wish. Shipping Time for Priority Mail International® is normally 7-10 business days. Please note this only refers to shipping times, and during the holiday season, allowances should be made for additional delays. Taxes and Customs duties are the buyer responsability.

 

INTERNATIONAL RETURNS AND EXCHANGE:We cannot offer merchandise exchanges on orders shipped internationally. Orders shipped internationally cannot be returned. Additionally, we cannot refund your international shipping charges. Please email us  or call us if you any  questions.

CUSTOMER SERVICE: If you experience any difficulties ordering on-line please call to 877-748-1704 or email us immediately and we will respond by email as soon as possible.

RETURNS: Zappo Game™ stands behind its merchandise. If you are not satisfied with an item, you may exchange it or receive a refund for the merchandise within 7 days of the delivery date, provided all the terms defined in Directions for Returns are complied with and the merchandise has not been abused.

DIRECTIONS FOR RETURNS: Please Email as to receive a return authorization number (the number that will be forwarded to the accounting department to process your refund.) After you receive your RA number, pack the items you are returning into a shipping box with plenty of packing material . For your protection and to ensure prompt delivery send the package to us via UPS or insured-prepaid USPS Mail. Write the return authorization number on the address label . Sorry, shipping charges are the responsability of the buyer  and are not included in the refund.

Please include the reason for the return, so we can better serve your needs in the future.

All returned merchandise must have a return authorization number and be in new and unused condition, including all package contents with the manufacturer's original packaging, items returned to us without meeting these requirements will be refused and returned to the customer at their expense.

PAYMENT OPTIONS: You may choose any of the following options:Paypal, All Major Credit Cards - Visa, MasterCard, Discovery, American Express. We do not ship COD orders.